ARIIA AI LLC (“we,” “us,” or “our”) operates the ARIIA AI platform (the “Service”), a cloud-hosted SaaS platform using AI agents to automate voice and messaging interactions for businesses, accessible at https://www.ariiaai.com/, as further described in our Terms of Service. This Privacy Policy explains how we collect, use, retain, and protect information in connection with the Service.

By using the Service, you acknowledge this Privacy Policy and our Terms of Service. Where applicable, we obtain separate consent for specific communications or processing activities, including SMS communications.

INFORMATION WE COLLECT

A. Personal Data

• When you create an account or use the Service, we may collect:
• User Information: Full name, email address, phone number, business name (including DBA, if applicable), business address, business phone number, and business EIN, if provided.
• Customer Interaction Data: Call recordings, transcripts, summaries, analytics, and related metadata generated through use of the Service.
• End-Customer Data (or Customer-Provided Details): Information provided by an End Customer, including names, phone numbers, email addresses, delivery addresses, appointment details, reservation details, order details, and other information provided during an interaction with a business using ARIIA AI.
• SMS Data: Mobile phone numbers, SMS message content, timestamps, messaging consent information, delivery information, and related usage data associated with SMS communications through the Service.

B. Voice Cloning / Biometric Data (Optional)

• Processing of biometric data, including voice patterns, occurs only when applicable voice cloning features are enabled or requested.
• Such data is used solely to provide the requested feature and is not used for advertising, profiling, or unrelated model training.
• Businesses are responsible for obtaining all legally required consents and complying with applicable federal, state, and local laws governing biometric information, voice data, and voice cloning.

C. Technical & Usage Data

• We may collect IP address, device type, browser type, operating system, call duration, feature usage, diagnostic information, error logs, and other technical information necessary to operate, secure, and improve the Service.

D. Job Applicant Information

• If you apply for a position with ARIIA, we may collect information such as your name, email address, resume, LinkedIn profile, employment history, and education information.
• Applicant information is used solely for recruitment, hiring, evaluation, and related employment purposes.

E. SMS Data (Platform & Plan Usage)

Transactional SMS – Platform Notifications:

• We collect and process SMS message data, including phone numbers, timestamps, message content, and usage counts, for messages sent to account users necessary for Service functionality, such as verification codes, password resets, account security notifications, and other important service-related communications.
• This data is used to provide the Service, facilitate delivery of requested transactional communications, maintain account security, and manage account access and messaging functionality.

Transactional SMS – Plan Usage (to End Customers):

• We collect and process SMS message data, including phone numbers, timestamps, message content, and usage counts, for messages sent under your Subscription or Pay-As-You-Go plan, including those sent to End Customers.
• These communications may include appointment confirmations, appointment reminders, booking updates, cancellations, rescheduling notifications, and other transactional or service-related communications requested by the user or business.
• This data is used to provide the Service, facilitate delivery of requested transactional communications, monitor plan usage, manage messaging functionality, and track applicable usage or overages.
• Data is retained only as reasonably necessary to provide the Service, comply with applicable legal obligations, resolve disputes, prevent fraud or abuse, or manage billing and account-related activities.

Marketing SMS (to End Customers):

• ARIIA's SMS communications are intended primarily for transactional and service-related purposes. Businesses using ARIIA AI are responsible for obtaining any consent required by applicable laws and regulations before sending marketing or promotional SMS messages to End Customers.
• Businesses are responsible for ensuring that their use of ARIIA's messaging functionality complies with applicable laws, regulations, and industry requirements, including applicable consent and opt-out requirements.
• ARIIA provides technical tools to support SMS delivery and opt-out management but does not provide legal advice or guarantee compliance with applicable requirements.
• Opt-out requests must be honored, and businesses may not circumvent or disable applicable opt-out mechanisms.

SMS Messaging and Mobile Information

ARIIA may collect mobile phone numbers and SMS messaging consent information when users create an account, verify their phone number, book or manage appointments, or otherwise request services through ARIIA.

Mobile phone numbers and messaging consent information are used to provide requested transactional communications, including one-time verification codes, account security notifications, appointment confirmations, appointment reminders, booking updates, cancellations, rescheduling notifications, and other service-related communications.

Message frequency varies. Message and data rates may apply.

Users may opt out of SMS communications at any time by replying STOP. For assistance, users may reply HELP or contact our support team.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Mobile Information and Messaging Consent Privacy

We do not sell, rent, or provide your mobile phone number or messaging consent data to third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data, messaging consent records, and mobile phone numbers collected for SMS communications are not sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

ARIIA may transmit or disclose this information to service providers, telecommunications providers, and messaging providers solely as necessary to provide the services and communications requested by the user, including SMS delivery, authentication, account security, appointment notifications, and other transactional communications.

ARIIA only uses this information as necessary to provide the services and communications requested by the user, including authentication, account security, appointment notifications, and other transactional communications.

Retention & Use:

• SMS data is retained only as reasonably necessary for the purposes described above, including providing the Service, facilitating requested communications, tracking usage, managing billing and account-related activities, resolving disputes, preventing fraud or abuse, or complying with applicable legal obligations.
• Transactional SMS usage data is processed in accordance with the SMS Data collection and usage practices outlined above.

HOW WE USE INFORMATION

We use collected information to:

• Operate, maintain, secure, and improve the Service.
• Enable AI-powered interactions, including calls, bookings, reservations, and orders.
• Generate call recordings, transcripts, summaries, and analytics when applicable features are enabled.
• Process subscriptions, billing, and payments through applicable payment providers.
• Create and manage user accounts.
• Personalize and improve user experiences.
• Monitor usage, performance, and trends to improve the Service.
• Provide customer support and respond to service and product requests.
• Send account-related notifications and requested transactional communications.
• Facilitate SMS communications requested or initiated by users or businesses.
• Prevent fraud, abuse, unauthorized access, and misuse of the Service.
• Enforce our Terms of Service.
• Comply with applicable legal, regulatory, and contractual obligations.
• Recommend products, services, features, or updates that may be relevant to your use of the Service, subject to applicable law and communication preferences.
• Perform other activities reasonably necessary to provide, maintain, secure, and improve the Service.

CALL RECORDING & BUSINESS RESPONSIBILITY

• Call recording is an optional feature.
• Businesses are solely responsible for complying with applicable federal, state, and local laws governing call recording, including one-party and all-party consent requirements.
• Businesses are responsible for providing End Customers with clear disclosure when interacting with AI-generated or AI-assisted voices, particularly where required by law.
• Businesses are responsible for obtaining any legally required consent for call recording, transcription, AI-generated or AI-assisted voice interactions, and biometric processing.
• ARIIA AI LLC does not monitor, validate, or assume responsibility for a business's legal compliance.

SMS COMMUNICATIONS & CONSENT

Transactional Messages – Platform Notifications:

• Necessary transactional messages, such as verification codes, password resets, account security notifications, and other requested service-related communications, may be sent based on the applicable user request or service interaction.
• Message frequency varies. Message and data rates may apply.
• Users may opt out of SMS communications at any time by replying STOP or by contacting our support team.

Transactional Messages – End Customers:

• Businesses may use ARIIA to send requested transactional communications to End Customers, including appointment confirmations, appointment reminders, booking updates, cancellations, rescheduling notifications, and other service-related communications.
• Businesses are responsible for ensuring that End Customers have provided any consent or authorization required by applicable law to receive such communications.

Marketing SMS (to End Customers):

• Businesses are responsible for obtaining any consent required by applicable laws and regulations before sending marketing or promotional SMS messages to their End Customers and for maintaining appropriate records of such consent.
• Businesses are responsible for ensuring that their use of ARIIA's messaging functionality complies with applicable laws, regulations, and industry requirements.
• ARIIA provides technical tools to support SMS delivery and opt-out management but does not provide legal advice or guarantee compliance with applicable requirements.
• Businesses must honor opt-out requests and may not circumvent, disable, or otherwise interfere with applicable opt-out mechanisms.

Retention:

• SMS message content and related SMS data are retained only as reasonably necessary to provide the Service, facilitate requested communications, manage usage and billing, comply with applicable legal obligations, resolve disputes, prevent fraud or abuse, or enforce agreements.

HOW WE SHARE INFORMATION

• We do not sell, rent, or otherwise disclose mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for their own marketing or promotional purposes.
• Mobile information and SMS opt-in or consent data may be shared with service providers only as necessary to provide the Service, including facilitating delivery of requested text messages, authentication, account security, appointment notifications, and other transactional communications, or as required by law.
• Third-Party Service Providers: We may share information with vendors performing services on our behalf, including payment processing, communications, messaging, cloud hosting, analytics, scheduling, call transcription, and artificial intelligence services. Such providers may process information only as necessary to provide the applicable services.
• Affiliates, Sales Representatives, Partners, and Business Collaborators: We may share information, excluding mobile information and SMS opt-in or consent data, with internal or external teams that support, manage, or facilitate your use of the Service, subject to applicable law.
• Marketing & Publicity: We may showcase customer businesses, logos, or non-sensitive business information in case studies, website features, social media posts, or other promotional materials only with the customer's consent. Personal or sensitive information will not be used for such purposes without appropriate permission.
• Legal & Security Disclosures: We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, regulatory requirements, protect the rights or safety of ARIIA or others, investigate fraud or abuse, or enforce our agreements.

DATA SECURITY

• We implement reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Service, including encryption in transit and at rest, access controls, and secure cloud hosting where applicable.
• No method of transmission, storage, or electronic security is completely secure, and we cannot guarantee absolute security.

DATA RETENTION & POST-TERMINATION HANDLING

• Information is retained only as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, complying with legal obligations, resolving disputes, preventing fraud or abuse, and enforcing agreements.
• Upon subscription termination, information will be handled in accordance with these retention practices and applicable contractual or legal requirements.
• Businesses remain responsible for information they retain independently, including copies of call recordings, transcripts, customer information, or SMS records maintained outside the Service.

USER RIGHTS

• You may request access to, correction of, or deletion of certain account information by contacting security-privacy@ariiaai.com.
• You may opt out of marketing communications at any time.
• SMS recipients may opt out of applicable SMS communications by replying STOP.
• International users: The Service is intended for U.S. customers. If you access the Service from outside the United States, you are responsible for ensuring compliance with applicable local laws.

CHILDREN'S PRIVACY

• The Service is not intended for individuals under 18 years of age.
• Accounts may not be created or maintained by individuals under 18.
• If we become aware that an account has been created by an individual under 18, we may take appropriate steps to remove the account and associated information, subject to applicable law.

THIRD-PARTY SERVICES

• We may use third-party service providers that help us operate and deliver the Service, including providers for payment processing, communications, messaging, cloud hosting, analytics, scheduling, call transcription, and artificial intelligence.
• These providers may process information, including mobile phone numbers, SMS opt-in data, messaging consent information, message content, audio, transcripts, and other information, solely as necessary to provide the applicable services.
• ARIIA does not authorize third-party service providers to use mobile phone numbers, SMS opt-in data, or messaging consent information processed on ARIIA's behalf for their own marketing or promotional purposes.
• Certain features, particularly AI, transcription, and communications features, may transmit relevant data to external providers to perform those features.
• We are not responsible for the privacy practices, security, availability, or content of third-party websites or services that are not owned or controlled by ARIIA AI LLC.

STATE-SPECIFIC PRIVACY RIGHTS

• Depending on where you reside, you may have rights under applicable state privacy laws, which may include rights to access, correct, delete, or obtain certain information and to opt out of certain processing activities.
• We do not sell personal information for monetary consideration.
• We will process applicable privacy requests in accordance with applicable law.

GOVERNING LAW & DISPUTE RESOLUTION

• Privacy disputes are governed by Delaware law and resolved in accordance with the dispute-resolution provisions contained in the Terms of Service, to the extent permitted by applicable law.

CONSENT

• By using the Service, you acknowledge this Privacy Policy and the Terms of Service.
• Where SMS consent is required, SMS consent is obtained separately through the applicable opt-in process and is not required as a condition of purchasing goods or services.

UPDATES TO PRIVACY POLICY

• We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, or applicable legal or regulatory requirements.
• Material changes may be communicated by email, through the Service, or by posting the updated Privacy Policy online.
• Your continued use of the Service after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, except where applicable law requires additional consent.

CONTACT

Email: security-privacy@ariiaai.com

Phone: 1-312-838-2186